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NetCPlus
are very happy to offer FREE technical support to
those who are evaluating the current releases of all our products and
to all registered users of the commercial versions for
a period of up to 3 months from the date of purchase (or installation
of evaluation systems).
However
once that period expires, we have now moved our support to a virtually
industry standard, flexible fee based support system that lets you choose the level of support
that you feel you comfortable with for any of our products.
Our
experience is that we find that we have very few customers that ever
require long term support, but if you feel you really need someone to
call...............
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Please note that chargeable support cannot be provided to you
immediately unless you have a support agreement in
place at the time you place the call.
If you do not have a support
agreement, the engineer will be happy to take your details and
credit card information. We **may** be able to do this
within a few minutes while you hold, but it is possible for it
to take 12-24 hours), in which case an engineer will call
you back if you wish (Contiguous USA mainland only)
To sign up for support, please
email support@netcplus.com
and ask to open a
support contract, telling us which plan you wish to subscribe
to.
You can email us your
details and support system requirements by clicking
here... |
USING OUR
TECHNICAL SUPPORT
To aid our support technicians in helping you as efficiently as
possible, PLEASE ensure that you provide all of the following information :-
1 - The version
of the product you have. (See Help -
About)
2 - The product's
serial number,
3 - The version of Windows you are running on
4 - What Window's Service Packs are installed.
5 - Any other relevant information that you feel
may
assist us to help you resolve your issue more
efficiently.
Only the
Fax server has a serial #, but if you have NetCFax 2.75, NetCFax Pro
3.16 or NetCFax PRO+ v3.60 or of course later releases, you can obtain
this information from the option provided on the Help menu of any
logged in fax client.
All support is provided by email initially, and over the telephone if
our engineers feel that is necessary. The software engineers
manning these desks will do their best to provide you with all the
information you require providing it is within reason.
Please do
not call support and simply ask for a call back without providing us
with ALL OF the information above, plus the reason you need to talk
with support, as we will not call back just to find out.
We are
sorry, but we CANNOT provide any call back service whatsoever outside of the
contiguous states of the USA.
Please
note that we will do our best to try to help you with "Non
product specific" information and assistance if we are able to do
so, but we are not able to offer in-depth support on other
manufacturers software packages, hardware issues or Windows issues,
unless these relate directly to the use of our products under your
particular Windows operating system, such as TCP networking, the setup
of modems or similar issues.
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Editors
choice - FastDownload.com
