![]() |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
NetCPlus are very happy to offer FREE technical support to those who are evaluating the current releases of all our products and to all registered users of the commercial versions for a period of up to 3 months from the date of purchase (or installation of evaluation systems). However once that period expires, we have now moved our support to a virtually industry standard, flexible fee based support system that lets you choose the level of support that you feel you comfortable with for any of our products. Our
experience is that we find that we have very few customers that ever
require long term support, but if you feel you really need someone to
call...............
USING OUR TECHNICAL SUPPORT To aid our support technicians in helping you as efficiently as possible, PLEASE ensure you are sitting at the machine on which the product is installed, and have the following information available for us :- 1 - The version
of the product you have. (See Help - Only the
Fax server has a serial #, but if you have NetCFax 2.75, NetCFax Pro
3.16 or NetCFax PRO+ v3.60 or of course later releases, you can obtain
this information from the option provided on the Help menu of any
logged in fax client. Please do not call support and simply ask for a call back without providing us with ALL OF the information above, plus the reason you need to talk with support, as we will not call back just to find out. We are sorry, but we CANNOT provide any call back service whatsoever outside of the contiguous states of the USA. Please note that we will do our best to try to help you with "Non product specific" information and assistance if we are able to do so, but we are not able to offer in-depth support on other manufacturers software packages, hardware issues or Windows issues, unless these relate directly to the use of our products under your particular Windows operating system, such as TCP networking, the setup of modems or similar issues. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||