NetCPlus Internet Solutions -Chargeable technical support

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TECHNICAL SUPPORT OPTIONS

We will provide FULL support on any of our products TOTALLY FREE for a period of 3 months
from the date of purchase

NetCPlus are very happy to offer FREE technical support to those who are evaluating the current releases of all our products and to all registered users of the commercial versions for a period of up to 3 months from the date of purchase (or installation of evaluation systems).

However once that period expires, we have now moved our support to a virtually industry standard, flexible fee based support system that lets you choose the level of support that you feel you comfortable with for any of our products.

Our experience is that we find that we have very few customers that ever require long term support, but if you feel you really need someone to call...............

Find out about our Personal Support Sessions
Details of the available plans are shown below.

Single incident support (single call)
Cost :	$60.00

5 incidents
	6 months	12 months
Cost :	$180.00	$280.00

10 incidents
	6 months	12 months
Cost :	$315.00	$500.00

Unlimited
	6 months	12 months
Cost :	$435.00	$815.00
Please note that chargeable support cannot be provided to you immediately unless you have a support agreement in place at the time you place the call. If you do not have a support agreement, the engineer will be happy to take your details and credit card information. We may be able to do this within a few minutes while you hold, but it is possible for it to take 12-24 hours), in which case an engineer will call you back if you wish (Contiguous USA mainland only) To sign up for support, please call 727 391 8966 or fax 727 392 3216 and ask to open a support contract, telling us which plan you wish to subscribe to. You can also email us your details and support system requirements by clicking here...

USING OUR TECHNICAL SUPPORT

To aid our support technicians in helping you as efficiently as possible, PLEASE ensure you are sitting at the machine on which the product is installed, and have the following information available for us :-

1 - The version of the product you have. (See Help -
     About)
2 - The product's serial number,
3 - The version of Windows you are running on
4 - What Window's Service Packs are installed.
5 - Any other relevant information that you feel may
     assist us to help you resolve your issue more
     efficiently.

Only the Fax server has a serial #, but if you have NetCFax 2.75, NetCFax Pro 3.16 or NetCFax PRO+ v3.60 or of course later releases, you can obtain this information from the option provided on the Help menu of any logged in fax client.

All support is provided by email or over the telephone, and the software engineers manning these desks will do their best to provide you with all the information you require providing it is within reason.

Please do not call support and simply ask for a call back without providing us with ALL OF the information above, plus the reason you need to talk with support, as we will not call back just to find out.

We are sorry, but we CANNOT provide any call back service whatsoever outside of the contiguous states of the USA.

Please note that we will do our best to try to help you with "Non product specific" information and assistance if we are able to do so, but we are not able to offer in-depth support on other manufacturers software packages, hardware issues or Windows issues, unless these relate directly to the use of our products under your particular Windows operating system, such as TCP networking, the setup of modems or similar issues.

Our products

NetCFax, a powerful
32 bit fully networked Fax server with clients

Download the BusinessMail email server now...

BusinessMail, a powerful
32 bit fully multi threaded email server with fully configurable anti-spam system built in.

Find out how easily you can add TCP/UDP functionality to your applications...

WinSock_API
TCP/UDP function library to let you add winsock functionality to your own applications.