NetCPlus provide totally FREE technical support to to all registered users of commercial systems (5 or more users), 
and of course also to anyone that is evaluating the current releases of any of our products.

FREE Support is provided for a period of 
3 months from the date of product registration. 
       

Please note that ALL technical support is handled by email, with most emails being answered within 24 hours 
during the normal working week. 
       
So please do NOT phone us to ask for technical support
              

(Both of the NetCFax SOHO systems and BusinessMail systems that are licensed for less than 5 users are only eligible for support on product anomaly issues and are limited to a maximum of 3 free support incidents).

We provide technical support 24/7 for email and web site requests. The preferred method for support is via email, which we try to ensure are answered on the same day, or within 24 hours at most during the normal business week.  We can also be contacted by phone in the case of an urgent problem during our normal business hours.  

When you call us requesting technical support, PLEASE be sitting at the machine, and have available the full product version you are running, and MOST IMPORTANTLY the product serial #, together with the version of Windows being used, what Service Packs are installed, plus any other relevant information that you feel may help us to help you quickly and efficiently. PLEASE ENSURE YOU HAVE ALL THIS INFORMATION READY BEFORE CALLING US.

Before you contact our support engineers, please make sure you have checked the Help System or the printable manual for an answer to your question, but if you did not find the answer there, please check out our F.A.Q PAGES  to ensure that your question has not already been answered there.
   

We are happy to provide support on our own products, but regret that we cannot offer direct support on the many other internet applications that you may have working with our own products.  However, we are happy to try to steer you in the right direction if the time involved in doing so is relatively short.

When you email for support, please ensure that you give us your full product version and the server serial #, plus as much information as possible to enable us to help you more rapidly.  If these items of information are not in your email we are sorry, but it will not be responded to.

We also need to know the version of Windows that you are using, what Service packs you may have installed, the total RAM in that PC, the processor speed, what other applications may be running at the same time as our software, and exactly what has occurred to cause you to need support. 

Most of our products provide extensive logging of all activity, so please check the activity logs first to see if it provides you with a reason or cause for the issue you are concerned about.

For technical enquiries on our products, please also provide as much of the above information as you can to allow us to provide you with accurate information.