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NetCPlus
provide totally FREE technical support to to all registered users of commercial systems (5 or
more users),
and of course also to anyone that is evaluating the current releases of
any of our products.
FREE
Support is provided for a period
of
3 months from the date of product registration.
Please
note that ALL technical support is handled by
email, with most emails being answered within 24 hours
during the
normal working week.
So please do NOT phone us to ask for technical support
(Both of the NetCFax SOHO systems and BusinessMail systems that are licensed for less
than 5 users are only eligible for support on product anomaly issues and are
limited to a maximum of 3 free support incidents).
In line
with
current software industry practices, if you
registered your product more than 3 months ago, we now offer several different
chargeable support options from which you can choose one to suit your
own particular support requirements. Please
click the link below for the options that are available to you.
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CLICK
HERE if you registered your product longer
than 3 months ago to view the various support
options that are available to you.
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| Find
out if
our NetCFax Personal Support Sessions will help
you... |
| Find
out if
our BusinessMail Personal Support Sessions will
help you... |
We
provide technical support 24/7 for email and web site requests. The preferred method for support is via email, which we try to ensure
are answered on the same day, or within 24 hours at most during the normal business week. We can also be contacted
by phone in the case of an urgent problem during our normal business
hours.
When you
call us requesting technical support, PLEASE be sitting at the machine, and
have available the full product version you are running, and MOST IMPORTANTLY the product
serial #, together with the version of Windows being used, what
Service Packs are installed, plus any other relevant information that you feel
may help us to help you quickly and efficiently. PLEASE ENSURE YOU
HAVE ALL THIS INFORMATION READY BEFORE CALLING US.
Before you contact our support engineers, please
make sure you have checked the Help System or the printable manual for an answer to your question, but if you did not find
the answer there, please check out our
F.A.Q PAGES to ensure that your question has not already
been answered there.
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Please email support@netcplus.com
or use the web based support
request form
PLEASE
NOTE THAT WE ARE NOT ABLE TO PROVIDE FREE TECHNICAL SUPPORT UNLESS YOU HAVE THE FULL PRODUCT
VERSION AND THE SERVER SERIAL # (FROM HELP- ABOUT) AVAILABLE
BEFORE YOU CALL US...
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We are happy to provide support on our own products, but regret that
we cannot offer direct support on the many other internet applications
that you may have working with our own products. However, we are
happy to try to steer you in the right direction if the time involved
in doing so is relatively short.
When you email for support, please ensure that you give us your full
product version and the server serial #, plus as much
information as possible to enable us to help you more rapidly. If
these items of information are not in your email we are sorry, but it
will not be responded to.
We also need to know the version of Windows that you are using, what
Service packs you may have installed, the total RAM in that PC, the
processor speed, what other applications may be running at the same
time as our software, and exactly what has occurred to cause you to
need support.
Most of
our products provide extensive logging of all activity, so please
check the activity logs first to see if it provides you with a reason
or cause for the issue you are concerned about.
For technical enquiries on our products, please also provide as much
of the above information as you can to allow us to provide you with
accurate information. |
Editors
choice - FastDownload.com
